Casimba Casino Privacy Policy
This Privacy Policy explains how Casimba Casino collects, uses, stores and protects personal information when you visit our website, create an account, play games, make transactions or contact us. It applies to information obtained online and through related customer support and account management channels.
Casimba Casino is intended for customers aged 18 and over. We encourage you to read this policy carefully so that you understand our approach to personal data and the choices available to you. This policy should be read together with our Terms and Conditions and any other notices provided when you use our services.
Information We Collect
We collect information that is necessary to operate an online casino, maintain account security, process transactions and provide customer support. Depending on how you interact with Casimba Casino, this may include:
- Identity information, such as your name, date of birth and nationality.
- Contact information, including your postal address, telephone number and email address.
- Account details, including your username, login information, preferences and responsible gambling settings.
- Verification information, such as documents or details used to confirm your identity, age, address or source of funds where appropriate.
- Financial and transaction information, including deposits, withdrawals, payment method details, transaction history and related records. Full payment card details may be handled directly by payment providers rather than stored by Casimba Casino.
- Technical information, such as your IP address, browser type, device information, operating system, approximate location and interaction with our website.
- Usage information, including games played, session times, account activity, marketing preferences and communications with our support team.
- Information you provide voluntarily, such as feedback, survey responses, complaints or other messages.
Some information may be collected automatically through cookies and similar technologies. We may also receive information from service providers involved in identity checks, payment processing, fraud prevention, analytics or customer communications, where this is permitted.
How We Use Information
Casimba Casino uses personal information for legitimate operational, security and customer service purposes. These purposes may include:
- Creating and managing your casino account.
- Confirming your identity and age before, during or after your use of our services.
- Processing deposits, withdrawals, refunds and other account transactions.
- Providing games, account features, customer support and important service communications.
- Monitoring activity to detect fraud, account misuse, payment abuse, collusion or other prohibited conduct.
- Maintaining responsible gambling controls, including account limits, self-exclusion requests and related safety measures.
- Improving website performance, game presentation, navigation and the overall customer experience.
- Sending promotional communications where you have provided consent or where otherwise permitted, subject to your ability to opt out.
- Keeping business, technical, financial and customer service records accurate and up to date.
- Complying with applicable legal, regulatory, tax, accounting and law enforcement obligations.
Depending on the circumstances, we may process information because it is needed to provide a service you have requested, to meet a legal obligation, to protect our legitimate business interests or because you have given consent. Where processing is based on consent, you may withdraw that consent at any time, although this will not affect processing already carried out lawfully.
Cookies and Similar Technologies
Casimba Casino may use cookies, software development tools, pixels and related technologies to make the website function, remember your preferences, maintain secure sessions and understand how visitors use our services.
These technologies may support essential functions such as login security, account navigation and transaction processing. Other technologies may help us measure website performance, analyse traffic, personalise content or assess the effectiveness of communications. Some may be placed by third-party providers acting on our behalf.
You can usually manage cookies through your browser settings or through any cookie controls made available on our website. Blocking or deleting certain cookies may affect account functionality, security features or the way pages are displayed. Information obtained through cookies is handled in accordance with this policy.
Data Sharing
We do not treat personal information as a public resource. We may share relevant information with carefully selected recipients when necessary to provide services, protect customers or meet legal obligations. These recipients may include:
- Payment processors, banks and financial service providers handling deposits and withdrawals.
- Identity verification, age verification, fraud prevention and risk management providers.
- Technology, hosting, cybersecurity, communications, analytics and customer support providers.
- Professional advisers, auditors, insurers and corporate service providers who require information for their work.
- Competent authorities, courts, law enforcement bodies or other official organisations where disclosure is required or reasonably necessary.
- Business purchasers, investors or advisers in connection with a proposed or completed merger, acquisition, restructuring or transfer of assets, subject to appropriate confidentiality protections.
Service providers are expected to handle information only for authorised purposes and to apply suitable safeguards. We do not sell personal information for third-party advertising.
Data Security
Casimba Casino uses administrative, technical and organisational measures designed to reduce the risk of unauthorised access, alteration, disclosure, loss or destruction of personal information. Measures may include access controls, account authentication, encryption in appropriate circumstances, monitoring, secure hosting arrangements and staff confidentiality requirements.
No website, network or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We will take reasonable steps to investigate security concerns and respond according to their nature and impact.
Data Retention
We retain personal information only for as long as it is reasonably necessary for the purposes described in this policy. The retention period depends on the type of information, why it was collected, whether your account remains active, the need to resolve disputes and any applicable record-keeping obligations.
Account, transaction, verification and communications records may be kept after an account is closed where necessary for legal, fraud prevention, financial, dispute resolution or responsible gambling purposes. When information is no longer needed, we will delete it, anonymise it or securely restrict it from further use, subject to technical and legal limitations.
Your Rights
Subject to applicable law and any relevant exceptions, you may have rights concerning the personal information we hold about you. These may include the right to:
- Request access to personal information and receive an explanation of how it is used.
- Ask us to correct inaccurate, incomplete or outdated information.
- Request deletion of information where there is no continuing lawful reason to retain it.
- Ask for processing to be restricted in certain circumstances.
- Object to processing based on legitimate interests or to direct marketing.
- Request a copy of information in a portable format where the right applies.
- Withdraw consent for processing that relies on consent.
These rights are not absolute and may be limited where retaining or using information is necessary for security, fraud prevention, legal compliance, dispute handling or other recognised purposes. We may need to verify your identity before completing a request. You can also raise a concern with the relevant data protection authority in your place of residence or the authority responsible for the organisation involved.
Third-Party Services
Our website may contain links, integrations or features provided by third parties, including payment services, games, verification tools, social platforms and analytics providers. These organisations may collect or process information under their own privacy notices and terms.
Casimba Casino is not responsible for the privacy practices, content or security of independent third-party websites and services. Before submitting information through an external service, you should review its privacy information and confirm that you understand how your data will be handled.
International Transfers
Some suppliers or service providers supporting Casimba Casino may process personal information in a country other than the United Kingdom or your country of residence. Where information is transferred internationally, we take steps intended to protect it and to ensure that the transfer is handled in accordance with applicable data protection requirements.
These steps may include contractual protections, security controls, access restrictions and assessments of the recipient or destination. The safeguards used can vary according to the nature of the information and the service being provided.
Policy Updates
We may update this Privacy Policy when our services, technology, business arrangements or legal obligations change. The latest version will be made available on the relevant website page, with the effective date or other notice used to indicate when material changes take effect.
You should review this page periodically. Where a change significantly affects how we use personal information, we will take reasonable steps to provide additional notice or request consent where this is required.
Contact Information
If you have a question about this Privacy Policy, wish to exercise a privacy right or want to raise a concern about the handling of your personal information, contact Casimba Casino at [email protected]. Please include enough detail for us to understand your request, but do not send unnecessary payment credentials or account passwords.
We may ask for further information to confirm your identity and protect your account before responding. We aim to handle privacy enquiries promptly and transparently, although the timing of a response may depend on the complexity of the request and any verification required.
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